Exciting entry-level Call Centre Agent positions available at Pedros in Newlands East, KwaZulu-Natal.
Step Into the World of Customer Connection With Pedros
Whether you’re just starting your career or looking to gain new experience in the service industry, this contract opportunity at Pedros offers a supportive, energetic environment where your communication skills can truly shine. As a Call Centre Agent, you’ll become the voice of Pedros—serving as the first point of contact for customers placing orders, asking questions about the menu, or seeking help with existing deliveries.
Who Is Pedros?
Pedros is more than just a flame-grilled chicken brand—it’s a movement in the South African fast-food space that’s committed to flavour, service excellence, and quality. Known for its energetic vibe, fun-loving culture, and mouthwatering food, Pedros continues to grow its footprint nationally, thanks to its loyal customers and dedicated team members.
Being part of Pedros means joining a community where customer service is not just a function—it’s a calling.
What You’ll Do as a Call Centre Agent
As a Call Centre Agent at Pedros, your responsibilities will go beyond simply picking up calls. You’ll play a key role in ensuring smooth customer interactions and accurate order placements. Here’s what your typical day might include:
1. Handling Inbound Calls
- Professionally receive incoming calls from customers
- Address delivery timelines and collection protocols
2. Taking and Submitting Orders
- Clearly and accurately take down delivery or collection orders
- Note any special requests or dietary requirements
- Ensure that orders are submitted correctly and promptly to the appropriate store
3. Providing Menu Information and Recommendations
- Be knowledgeable about the full menu—including combos, extras, and new items
- Make suggestions based on customer preferences and current promotions
4. Modifying Orders and Handling Queries
- Assist customers in adjusting or updating their orders if needed
- Communicate any order changes with the respective store efficiently
- Resolve minor concerns or escalate issues when necessary
5. Upselling and Cross-Selling
- Spot opportunities to suggest additional menu items—such as drinks, sauces, or sides
- Recommend add-ons that enhance the customer’s dining experience
What You’ll Need to Succeed
You don’t need years of experience to thrive in this role—just the right attitude, a willingness to learn, and a genuine desire to serve. Here’s what Pedros is looking for in a successful candidate:
- Matric Certificate (Grade 12)
- Basic computer literacy – must be comfortable using ordering systems and email
- Excellent phone etiquette – warm, friendly, and clear communication
- Good verbal and written communication skills
- A calm and composed personality who can manage pressure during peak hours
- Willingness to work in shifts or during weekends/public holidays, if required
What Makes This Role Valuable for You?
This Call Centre position is a great starting point for individuals who want to build a career in customer service, sales, or hospitality. Here’s what you’ll gain:
- Real-world experience in a fast-paced food retail environment
- The chance to develop key soft skills like multitasking, problem-solving, and emotional intelligence
- Exposure to customer behaviour and communication strategies
- Be part of a company that values employee growth and brand pride
Why Join Pedros?
Working at Pedros means joining a team that takes fun seriously—but never compromises on professionalism and quality. The brand is growing rapidly, and with that growth comes more opportunity, more learning, and more flavour.
When you work at Pedros, you:
- Become part of an inclusive and youthful culture
- Have opportunities for internal promotions and career progression
- Are part of a workplace that celebrates individual contributions and team success
Important Application Details
- Location: Newlands East, KwaZulu-Natal
- Closing Date: 13 August 2025
This is more than a Call Centre job—it’s your entryway into one of South Africa’s most exciting food brands. Whether you’re taking a customer’s very first order or resolving a last-minute change, you’ll be creating memorable moments every day.
