SYSPRO offers a graduate internship for Technical Support Analysts. Learn the most valuable skills in ERP software while helping businesses troubleshoot and resolve issues.
What Does a Technical Support Analyst Do?
In this role, your main responsibility will be to evaluate, troubleshoot, and resolve faults and reported issues that users encounter while using SYSPRO’s software products. You’ll also be on the front lines of support, Making sure that customers receive the timely and effective assistance they need to keep their businesses running smoothly.
Your work will also involve regular communication with the software development team, as well as with SYSPRO’s regional offices. You’ll collaborate to share information about event resolution, ensuring service delivery is consistent and effective at the regional level. By participating in this internship, you will not only gain experience in problem-solving but also deepen your understanding of how software development and customer support go hand-in-hand.
In addition to providing hands-on troubleshooting support, you will also be involved in specialized technical support concerning various aspects of software development. This includes areas like software installations and upgrades, software-related documentation, and dealing with SRS (Software Requirements Specification). Your technical knowledge will grow through direct exposure to the issues that customers face, as well as the processes and tools used to resolve those issues efficiently.
Skills, Knowledge, and Expertise You Will Need
In order to make it in this internship, there are certain skills, knowledge, and qualifications that will set you up for success. You’ll need at least a Senior Certificate or an equivalent NQF Level 4 qualification. Having a solid grasp of mathematics, with a score of around 60% in Mathematics or above 80% in Mathematics Literacy, is also important for understanding the technical aspects of the role.
While the internship is designed for those who may not have significant experience yet, having certifications in relevant areas of technical support will certainly be an advantage. These could include certifications related to troubleshooting, support, or software development.
If you already have some familiarity with the following technologies, you’re likely to excel in this position:
- SYSPRO Architecture – Knowing how SYSPRO’s software is structured and functions at a core level is a big plus.
- .NET User Controls & VBScript – Experience with these tools will allow you to navigate and support SYSPRO’s interface and scripting needs more efficiently.
- C# and SYSPRO Reporting Services – Being familiar with programming languages like C# will be helpful when supporting customers who have customized SYSPRO applications.
- Microsoft SQL Server – An understanding of SQL databases will allow you to troubleshoot data-related issues that can arise in a business setting.
- Espresso and SYSPRO Workflow – These tools are important in the daily operations of many businesses using SYSPRO ERP systems, so familiarity with them will be useful.
- Customization and Installations – You’ll assist with installations and potential upgrades to the software, ensuring that the systems remain up-to-date and customized according to client needs.
- Crystal Reports, Wyn Reporting, and Microsoft Office – A basic knowledge of these reporting and office tools can assist in resolving common issues with data display and workflow.
In addition to technical knowledge, you should also possess a strong set of soft skills to help you succeed in a team environment and communicate effectively with customers:
- Organizational skills – You’ll need to keep track of multiple support tickets and ensure they are handled in a timely and systematic manner.
- Time management – The ability to manage tight deadlines and prioritize tasks is crucial, as you may need to handle multiple issues simultaneously.
- Interpersonal skills – As part of a global support team, you’ll interact with people from a variety of backgrounds and cultures, so it’s essential that you’re a team player who can work effectively with colleagues and clients alike.
- Communication skills – Clear, concise communication is key when troubleshooting technical issues and explaining solutions to non-technical users.
- Problem-solving abilities – Whether you’re dealing with software bugs or installation challenges, a knack for analyzing issues and thinking through solutions will help you thrive.
- Willingness to learn and motivation – The tech field is always evolving, so an eagerness to learn new tools, systems, and troubleshooting methods is important.
Why Choose an Internship at SYSPRO?
SYSPRO is not just a software company—it’s a pioneer in the world of ERP solutions, specializing in helping companies in key industries such as manufacturing and distribution. With a long-standing history dating back to 1978, SYSPRO has become one of the most respected and trusted names in the field. As an intern, you’ll get to work alongside experts in the field, learning from the best and gaining real-world experience with an industry-leading product.
Through its offices across the globe—including the United States, Canada, Africa, the UK, Asia, and Australasia—SYSPRO supports a diverse customer base. By joining the team, you’ll contribute to helping businesses get the most value out of their IT systems and solutions.
Apply here for syspro support internship
