Join Services Seta dynamic team as a Frontline Services Specialist in Johannesburg North. Embrace a fast-paced environment and deliver exceptional customer experiences.
Closing Date: 26 March 2025
Location: Johannesburg North
About the Role:
As a Frontline Services Specialist, you’ll be the face and voice of our organization, providing top-notch reception and administrative support. Your role will be critical in maintaining a professional and welcoming environment for visitors and callers alike. If you’re someone who takes pride in delivering excellence and enjoys multitasking, this role is perfect for you.
Key Responsibilities:
1. Reception and Frontline Services
- Welcome and Assist Visitors: Greet all visitors with a warm, professional demeanor, ensuring they feel valued and attended to.
- Maintain a Clean and Organized Reception Area: Keep the reception area tidy and presentable at all times, creating a positive first impression.
- Visitor Management: Ensure all visitors sign in and are directed to the appropriate personnel or departments.
- Hospitality: Provide refreshments to visitors when necessary, ensuring their comfort while they wait.
- Communication: Inform visitors of estimated waiting times and keep them updated on any delays.
2. Switchboard Operations
- Efficient Call Handling: Answer incoming calls promptly and direct them to the correct departments or individuals.
- Call Screening: Screen and transfer calls with accuracy and professionalism.
- Message Management: Take detailed messages and relay them promptly to the relevant parties.
- Professionalism: Ensure all calls are handled courteously, reflecting the organization’s values and standards.
3. Administrative Support
- Log Maintenance: Keep accurate records of all visitors and calls received.
- Document Handling: Assist with photocopying, scanning, and binding documents as needed.
- Mail Distribution: Distribute incoming mail and internal documents to the appropriate departments.
- General Administration: Provide support for frontline operations by handling various administrative tasks efficiently.
4. Operational Excellence and Compliance
- Corporate Image: Uphold the corporate image and values of the organization in all interactions.
- Maintenance Reporting: Report any maintenance issues affecting reception services to ensure a smooth operation.
- Security Procedures: Follow and enforce security protocols at the reception area to safeguard the premises.
- Equipment Troubleshooting: Handle basic troubleshooting of office equipment to minimize downtime.
5. Optimization of the Unit
- Efficiency: Manage incoming calls and visitor interactions with speed and accuracy.
- Stakeholder Feedback: Gather and act on feedback to continuously improve service levels.
- Timely Dissemination: Ensure messages and documents are delivered promptly and accurately.
- Compliance: Adhere to corporate reception and customer service standards at all times.
Requirements:
- Education: Matric or equivalent certification (NQF level 4).
- Experience: 1-2 years of experience in a reception, customer service, or administrative role.
- SETA Knowledge: Experience or knowledge of the SETA environment is an added advantage.
Why Join Us?
- Professional Growth: Gain valuable experience in a fast-paced, professional environment.
- Networking Opportunities: Interact with a wide range of stakeholders, enhancing your communication and interpersonal skills.
- Market-Related Salary: Earn a competitive salary that reflects your skills and experience.
- Impactful Role: Play a key role in shaping the first impression of our organization.
How to Apply:
If you’re ready to take on this exciting challenge, we’d love to hear from you! Submit your application, including your updated CV and certified copies of your qualifications, by 26 March 2025.
Apply Here: frontline services specialist
Important Notes:
- Shortlisted Candidates: Only shortlisted candidates will be contacted for further assessments.
- Compliance: Successful candidates will be required to adhere to all organizational policies and procedures.
Your Privacy Matters:
We are committed to protecting your personal information. By submitting your application, you consent to the processing of your data for recruitment purposes in compliance with the Protection of Personal Information Act (POPIA).
