Apply for OUTsurance’s 12-month paid Call Centre Learnership in Centurion. Gain essential skills and experience while earning a stipend in a dynamic environment.
Why Apply for the OUTsurance Call Centre Learnership in 2025?
When you’re just starting out, getting relevant experience is one of the biggest challenges. That’s why OUTsurance’s 12-month Call Centre Learnership is such a valuable opportunity. It’s specifically designed to provide unemployed youth with real-world exposure in a professional environment — with guidance, training, and support every step of the way.
You’ll be learning from a leader in the South African insurance sector. OUTsurance has been innovating in the insurance industry for over 27 years and is widely recognized for combining high-tech solutions with a strong human approach. As part of this learnership, you’ll develop the kind of hands-on skills that employers are actively looking for in both customer service and call centre environments.
The learnership is not a permanent job—but it’s a structured, 12-month, full-time program that includes mentorship, daily work tasks, and a stipend to support you financially during the training period.
What Is the Call Centre Learnership All About?
This OUTsurance Learnership is a work-based training program focused on the call centre industry. It’s been carefully structured to help unemployed youth build practical experience while being guided by experienced professionals.
Here’s what you can expect during the program:
- You’ll receive in-depth training in customer service and communication, particularly tailored to the call centre and insurance sectors.
- You’ll gain valuable workplace experience—learning how to handle real calls, assist customers, and work as part of a dynamic team.
- You’ll be given a monthly stipend to help support your living expenses during the learnership.
- At the end of the program, you’ll walk away with relevant work experience and improved employability for future opportunities in the financial services space.
This program is best suited for those who are ready to learn, eager to grow professionally, and are genuinely interested in a future career in customer service, insurance, or the broader financial sector.
Who Should Apply for This Learnership?
This opportunity is open to unemployed South African youth who are looking to break into the professional world, especially within a call centre or client-facing environment.
You are eligible to apply if:
- You have a valid Matric certificate (Grade 12).
- You have been unemployed for the past 6 months.
- You have not participated in a learnership before.
- You are computer literate, especially with basic MS Office skills.
- You are passionate about customer service and want to build a future in the call centre or insurance industry.
While a completed degree is not required, it may be beneficial. No previous work experience is needed, making this the ideal opportunity for recent school-leavers or graduates who are struggling to enter the workforce.
What Skills and Qualities Will Help You Succeed?
OUTsurance is looking for motivated individuals with a positive attitude, a desire to learn, and strong interpersonal skills. You don’t need to be perfect—this is a learning opportunity—but showing potential goes a long way.
Here are some of the key competencies they are looking for:
- Strong communication skills: both verbal and written, to assist customers professionally and clearly.
- Adaptability: the ability to respond well to changes and stay calm under pressure.
- Initiative: a proactive approach to tasks, with a willingness to go the extra mile.
- Multitasking: managing more than one task at a time in a fast-paced environment.
- Self-motivation: being responsible, dependable, and eager to improve.
These skills aren’t just useful during the learnership—they’re foundational for success in any professional job moving forward.
About OUTsurance – Why Work With Them?
OUTsurance is more than just an insurance company—they’re a leader in the South African market, known for innovation, excellent service, and a dynamic work culture. Over the last 27 years, the company has built a reputation for developing young talent and creating meaningful pathways into the professional world.
By joining this learnership, you’ll get a behind-the-scenes look at how a successful business operates and how high-performing teams deliver value to customers daily.
Whether you’re answering customer queries or learning about call centre technology, your contribution will be meaningful—and your development will be a priority.
Employment Equity and Commitment to Transformation
OUTsurance is committed to employment equity and transformation. Preference will be given to applicants who meet the requirements and are part of designated groups as defined in South Africa’s Employment Equity Act.
What You’ll Get from This Learnership
- A 12-month structured learning experience at a top employer.
- A monthly stipend to support you financially during the program.
- Hands-on training in a professional call centre environment.
- Exposure to the insurance and financial services industry.
- The chance to build your CV with real, relevant work experience.
- Access to mentorship, support, and potential future job opportunities.
If you’re serious about starting your career and need a launchpad, this is it.
How to Apply for the Call Centre Learnership at OUTsurance
You can apply online via the OUTsurance careers portal. Make sure your CV is updated, and include a short motivational letter explaining why you want to be part of the learnership.
Before applying, check that:
- You meet all eligibility criteria.
- You have not been on another learnership before.
Location: Centurion, South Africa
Closing Date: Applications open now – Apply early to avoid missing out.
Apply here for call centre learnership
