Nedbank is hiring an Office Administrator/Personal Assistant for 2024. Administer and support department processes to align with the Group’s strategy and meet business requirements.
- Location: Johannesburg
Key Responsibilities:
- Service Level Agreements (SLA): Conduct processing activities within the agreed timelines and parameters to meet SLAs.
- Risk Management: Ensure accuracy in processing activities to minimize financial and reputational risks.
- Cost Management: Avoid unnecessary expenditures to minimize operational costs.
- Client Satisfaction: Respond to and action queries within agreed SLAs to satisfy both internal and external clients.
- Stakeholder Communication: Maintain communication with stakeholders, including regulators, to meet Nedbank’s internal and external client service standards.
- Relationship Management: Understand and meet stakeholder needs through regular interaction and maintaining relationships.
- Policy Adherence: Check and validate activities according to policies and procedures to minimize risk.
- Accuracy and Reporting: Ensure accuracy by identifying, recording, and correcting discrepancies promptly. Report exceptions in a timely manner.
- Legislative Awareness: Stay updated on relevant legislation and industry changes by reading newsletters, websites, and attending sessions.
- Nedbank Vision and Values: Demonstrate the Nedbank Vision and Values through interactions with the team and stakeholders.
- Team Contribution: Contribute to team goals through personal contribution and participation.
- Career Management: Create and manage your career with guidance and support from management, the department, and colleagues.
- Personal Development: Improve personal capabilities and stay current in the field of expertise by identifying training courses and career progression opportunities with input from managers.
- Learning and Certifications: Ensure personal growth and effectiveness by completing all learning activities, practicing experiences, and obtaining or maintaining certifications within specified time frames.
- Knowledge Sharing: Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with team members.
- Corporate Social Responsibility: Support corporate social responsibility initiatives to achieve business strategy.
- Process Improvement: Add value to Nedbank by identifying opportunities for process improvements and supporting the implementation of new tools, policies, and procedures.
People Specification:
Essential Qualifications:
- High school diploma / Senior year / NSC.
- Advanced Diplomas / National First Degrees
Preferred Qualifications:
- Relevant Banking diploma or equivalent
Certifications:
- Essential: None specified
- Preferred: None specified
Minimum Experience Level:
- 1 to 3 years in business administration
Technical / Professional Knowledge:
- Administrative procedures and systems
- Data analysis
- Microsoft Office proficiency
- Relevant regulatory knowledge
- Business writing skills
- Relevant system knowledge
Behavioural Competencies:
- Adaptability: Flexibility in adapting to changing circumstances.
- Communication: Effective verbal and written communication skills.
- Collaborating: Ability to work well with others.
- Decision Making: Ability to make sound decisions.
- Stress Tolerance: Ability to manage stress effectively.
- Work Standards: Maintaining high work standards.
- Building Trusting Relationships: Ability to build and maintain trusting relationships.
- Managing Work: Effectively managing work and time.
Conclusion:
This role is essential for the smooth functioning of the department, ensuring that all administrative processes are handled efficiently and accurately. It demands a keen eye for detail, excellent communication skills, and the ability to work collaboratively with various stakeholders. By maintaining high standards and continuously seeking improvement opportunities, the Office Administrator / PA contributes significantly to the overall success of the team and the organization. If you meet the qualifications and have the required experience, this position offers a great opportunity to advance your career within a dynamic and supportive environment.
Explore More Opportunities
Looking for similar roles? Check out the Administrator job vacancy at Discovery Invest. This position offers a dynamic work environment where you can enhance your administrative skills and contribute to a leading financial services company. With opportunities for growth and development, it’s an excellent choice for those looking to advance their careers in administration.
APPLY HERE FOR NEDBANK OFFICE ADMINISTRATOR VACANCY
