Metropolitan is hiring Call Centre Agents in Midrand to empower individuals and families with financial solutions. Make a positive impact on their future and well-being.
Location: Midrand, Gauteng, South Africa
Closing Date: 2024/08/06
Introduction:
Metropolitan boasts a rich 125-year legacy as one of South Africa’s pioneering financial services brands. Rooted in a commitment to community empowerment, Metropolitan is dedicated to enhancing financial wellness across Africa. With a presence in 12 countries, including Namibia, Botswana, Kenya, and Nigeria, Metropolitan offers accessible financial solutions such as funeral insurance, health cover, savings plans, retirement solutions, and life insurance. Visit us at: www.metropolitan.co.za
Role Purpose:
At Metropolitan, we strive to enhance the lifelong financial wellness of individuals, families, and communities through empowerment and education. As a Call Centre Agent, your role will be pivotal in achieving this goal by selling financial solutions that not only bolster financial well-being but also provide peace of mind regarding the future of our clients’ families.
Requirements:
- Grade 12 or equivalent NQF4 qualification.
- Post-matric qualification equivalent to NQF 5.
- Minimum of 1 year’s experience in a Sales Call Centre environment.
- Aptitude to become Fit and Proper as per FSCA requirements.
- Cold calling experience.
- Bachelor’s degree required if no prior Call Centre experience.
- Fully Fit and Proper as per FSCA requirements (if experienced): RE 5, FSCA recognized qualification with at least 120 FAIS credits, minimum 1 year financial services experience in relevant sub-category, and proof of completed CPD hours.
Duties & Responsibilities:
- Achieving Financial Targets: Proactively strive to meet personal financial targets through effective planning, time management, diligence, and stress management.
- Educational Sessions: Conduct information-sharing sessions on financial planning topics to attract new business and educate potential clients.
- Decision Making: Analyze situations carefully, make clear and thoughtful decisions, and solve problems proactively.
- Client Relationships: Build and maintain client relationships by delivering professional and credible Financial Advisory services.
- Product Knowledge: Display exceptional product knowledge and customer-centricity to guide clients through decision-making processes.
- Administrative Tasks: Timely completion of all administrative and reporting duties related to the role.
- Market Awareness: Stay updated on financial market trends to propose relevant client solutions and ensure compliance with regulatory requirements.
- Financial Planning: Conduct client financial needs analyses and develop customized financial plans to achieve clients’ goals.
- Client Reviews: Regularly review client accounts to assess the need for plan reassessment based on life changes, economic shifts, or financial performance.
Competencies:
- Communication Skills: Fluent verbal communication skills.
- Numerical Reasoning: Ability to reason numerically.
- Time Management: Effective planning and time management skills.
- Resilience: Ability to bounce back after setbacks, demonstrating drive and determination.
- Relationship Management: Skill in managing relationships with honesty, trust, and respect.
- Sales Acumen: Exhibit sales behaviors such as dealing with difficult clients, competitiveness, achievement orientation, and persistence.
- Entrepreneurial Spirit: Set ambitious targets, operate autonomously, and thrive in a high-risk environment aimed at financial prosperity.
This role offers a dynamic opportunity to contribute to financial empowerment while working in a supportive and growth-oriented environment at Metropolitan Life. If you are passionate about financial services and ready to make a positive impact, we encourage you to apply before the closing date.
APPLY HERE FOR CALL CENTRE VACANCY
