Intercare Group South Africa is hiring a Receptionist for the Northriding Medical & Dental Centre in Randburg. Join us to foster a culture of care and excellence.
Location: Randburg, Gauteng
Closing Date: September 19, 2024
About Us:
At Intercare, we’re more than just a healthcare provider; we’re committed to delivering value-based care that truly makes a difference in people’s lives. Our ethos is centered around six core values: People-Centred, Integrity, Inclusivity, Compassion, Excellence, and Innovation. These principles guide everything we do and help us create an environment where both our patients and team members feel valued and supported.
The Role:
As a Receptionist at Intercare Northriding, you will play a pivotal role in ensuring that our patients receive exceptional service from the moment they step through our doors. Your primary responsibility will be to facilitate a smooth and professional patient administration process. This involves managing the reception area with a warm and approachable demeanor, handling patient interactions with care, and ensuring all administrative functions are performed efficiently.
Key Responsibilities:
- Deliver Exceptional Service:
Provide a warm, friendly, and professional welcome to every patient who contacts us via phone or visits our centre. Your goal is to create a positive first impression and set the tone for their visit. - Manage Patient Documentation:
Assist patients with completing necessary forms accurately and ensure that all information is recorded in accordance with our internal policies and procedures. - Handle Reception Processes:
Oversee the entire patient journey through the reception process, including booking appointments, managing patient arrivals, and processing payments efficiently and accurately using our systems. - Direct and Assist:
Guide patients to the correct locations and services within our centre and connect them with the appropriate professionals as needed. - Maintain Confidentiality:
Uphold patient confidentiality at all times in compliance with the Protection of Personal Information Act (POPIA). - Keep the Reception Area Tidy:
Ensure that the reception area is always clean, organized, and welcoming for our patients and visitors. - Handle Emergency Situations:
Refer any emergency cases promptly to the nurse’s station according to established protocols. - Address Basic Queries:
Assist with basic account queries and escalate more complex issues as necessary. - Manage Payments:
Collect co-payments and account balances in line with Intercare’s policies and ensure adherence to daily cash-up and banking procedures.
Requirements:
- Educational Qualification: Grade 12 (Matric).
- Experience: While previous experience in a customer-focused service role (such as reception) is advantageous, we are open to candidates with a strong willingness to learn and grow.
- Technical Skills: Proficiency with computers is essential; experience with the GoodX system will be an advantage.
Why Join Us?
At Intercare, we’re committed to fostering a diverse and inclusive work environment where every team member’s contribution is valued. If your personal values align with our mission and you’re excited about the opportunity to make a positive impact in healthcare, we encourage you to apply. This role offers the chance to be an integral part of a dedicated team and to contribute to a culture of compassion and excellence.
Application Process:
If you are ready to take on this exciting role and make a difference in our patients’ lives, please submit your application by September 19, 2024. Applications can be made through our online portal at Intercare Application Portal.
Please note that if you do not hear from us within two weeks of the closing date, consider your application as unsuccessful.
We look forward to welcoming a new team member who is eager to contribute to our mission and share our values. Apply today and help us continue to make people feel better!
APPLY HERE FOR RECEPTIONIST VACANCY
