Looking for an entry-level administrative job in Midrand? Mustek Limited is hiring a Service Administrator to join their technical service division — an excellent opportunity for EE candidates looking to gain valuable experience in the IT industry while working for one of South Africa’s leading technology distributors.
If you’re a recent matriculant or early-career professional with strong communication skills and a knack for customer service, this permanent role could be your gateway into the tech sector. With the added benefit of working in a structured corporate environment, this position offers not just a job — but a stepping stone toward long-term career growth in IT services and administration.
What Is the Administrator: Service Role All About?
The Service Administrator at Mustek Limited plays a vital role in ensuring that operations within the technical service department run smoothly and efficiently. This department handles repairs, service level agreements (SLAs), customer interactions, and multinational return merchandise authorizations (RMAs).
As a Service Administrator, your primary responsibility will be to manage and support all administrative processes related to repairs, spare parts, and communication between the customer service department, technicians, and vendors. It’s a behind-the-scenes role with real impact — you’ll be helping ensure customers receive timely updates and that repair timelines (Turnaround Times or TATs) are met consistently.
This role is best suited for someone who is detail-oriented, tech-savvy with basic computer literacy, and motivated to provide excellent customer service.
Why You Should Apply for This Position
- Permanent employment in a stable, growth-oriented company
- Hands-on experience with multinational vendors and SLAs
- Exposure to internal IT processes and technical service workflows
- A valuable entry point into the IT services industry — even if you’re just starting out
It’s also worth noting that this opportunity is part of Mustek’s Employment Equity (EE) hiring initiative — an important step in improving workplace diversity and offering equitable access to employment.
Key Responsibilities You’ll Be Taking On
Here’s a closer look at what your day-to-day duties will include if you step into this role:
1. Customer Satisfaction and Service Monitoring
- Track and follow up on all incoming repair jobs and active RMAs (Return Merchandise Authorizations).
- Ensure accurate estimated times of arrival (ETAs) are recorded and communicated to customers.
- Update internal systems with current RMA statuses and manage all related documentation.
- Provide consistent, clear communication and feedback to both customers and internal teams.
2. Spare Part Management and Technical Workflow Support
- Ensure all used and defective parts are returned within the required turnaround times.
- Assign spare parts to the correct technicians and track their usage accurately.
3. Administrative Reporting and Data Entry
- Generate daily and weekly RMA reports for management and vendor review.
- Maintain structured and accessible filing systems to support the broader service team.
- Ensure all data entered into systems is accurate, up-to-date, and conforms to Mustek’s quality standards.
4. Interdepartmental Communication
- Work closely with the technical team and other departments to resolve service queries.
- Assist in ensuring Mustek’s high-quality service standards are consistently met.
Qualifications and Experience Needed
- National Senior Certificate (Grade 12)
- At least 2 years of experience working within a service-level agreement (SLA) environment
- Prior administrative experience will be an added advantage.
- ITIL Foundation certification is not required but will give your application a competitive edge.
- Proficient in Microsoft Word, Excel, and Outlook.
If you’re comfortable with basic office software and enjoy organizing information and communicating with others, you already have a strong foundation for this job.
Skills That Will Help You Succeed in This Role
This role is designed for candidates with a strong service mindset and a passion for detail. Successful candidates typically have the following abilities:
- Solid knowledge of administrative functions and best practices
- Good verbal and written communication skills
- Strong customer service orientation
- Ability to manage multiple priorities and follow up on open tasks
- Professional telephone and email etiquette
- Basic to intermediate Microsoft Office skills
Who Is This Role Perfect For?
This job is ideal for you if:
- You’re new to the workforce but eager to gain corporate experience.
- You have a strong sense of responsibility and enjoy helping people solve problems.
- You want to grow within the IT or customer service sector and are looking for the right starting point.
- You’re detail-oriented, enjoy tracking progress, and like working in a structured environment.
Whether you’re a young professional just beginning your career journey or someone looking to pivot into a stable administrative role in tech, this opportunity offers real value.
Location and Employment Details
- Job Title: Administrator: Service
- Location: Midrand, Gauteng
How to Apply
If you believe this role aligns with your experience, interests, and career goals, don’t wait. Apply directly through Mustek Limited’s careers page or recruitment portal before the opportunity closes. Be sure to include a detailed CV highlighting your admin and communication skills, as well as any IT or customer service-related experience.
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