Now Hiring: UIF Client Service Officer – Department of Employment and Labour Careers

Contribute to a better South Africa! Apply for one of 24 Client Service Officer positions at Labour Centres and grow your career in a respected government role.

What You’ll Do as a Client Service Officer

As a Client Service Officer in the Unemployment Insurance Fund (UIF) unit, you will be the face of the Department at labour centres. Your daily work will include:

• Assisting clients with UIF benefit applications
• Providing accurate information about unemployment insurance policies
• Supporting clients through the application and appeals processes
• Ensuring efficient, people-first service in line with Batho Pele principles

You’ll play a critical role in ensuring citizens receive the support they need during unemployment, contributing directly to social stability and economic empowerment.

What You’ll Earn

• Annual Salary: R269,499
• Benefits: Pension contributions, optional medical aid, paid leave, career development support, and long-term growth in public service

Available Positions & Reference Numbers

You must clearly state the location and reference number of the post you’re applying for.

Minimum Requirements

• Grade 12 / Senior Certificate (Matric)
• No prior work experience required
• Eagerness to learn and serve the public

This is a rare opportunity for recent school-leavers or those starting their career to join a national department and gain valuable experience with the potential to grow within the system.

Knowledge & Competencies Needed

Successful candidates should be knowledgeable or willing to learn the following:

• Unemployment Insurance Act & Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act (PFMA)
• POPIA (Protection of Personal Information Act)
• Treasury Regulations
• Customer service principles and government service standards
• UIF’s mission, vision, and values
• Batho Pele Principles

Key skills: Communication, empathy, attention to detail, and the ability to handle client queries calmly and respectfully.

How to Apply

Online Applications

1. Email your application as ONE PDF document including:
   • Completed Z83 Application Form (new version only)
   • A detailed and updated CV
2. Use the correct subject line: Job Title + Reference Number
3. Submit your application to the correct email:
   • Jobs-EC6@labour.gov.za
   • Jobs-EC3@labour.gov.za

Important:

• No JPEGs or image submissions will be accepted.
• Applications without reference numbers may be disqualified.

Hand Deliver or Post

Mail or hand-deliver your application to:

Deputy Director: Labour Centre Operations
P.O. Box 562, Kariega, 6230
Hand Deliver to: 15A Chase Street, Kariega, 6230

Application Deadline

• Walk-in deadline: 30 April 2025 at 16:00
• Online deadline: 30 April 2025 at 00:00 (midnight)

Employment Equity Commitment

The Department is committed to diversity and inclusion. Appointments will be made in line with the Employment Equity Plan to promote representativity, especially for women, persons with disabilities, and members of historically disadvantaged groups.

Final Checklist Before You Submit

• Z83 Form (new version)
• Updated CV
• Correct reference number included in subject/email
• All documents combined into one PDF file
• Sent to the correct email or physical address

Why This Role Matters

As a Client Service Officer, you’ll help unemployed South Africans navigate challenging times by giving them access to the support they need. If you’re driven by purpose and people, this is where your professional journey begins.