Clover offers a unique Call Centre Learnership program in Constantia Park, Roodepoort. Engage in on-the-job training, academic classes, and gain an NQF qualification.
Closing Date: July 16, 2024
Location: Roodepoort, Gauteng, South Africa
Clover, a well-respected brand in the dairy and beverage industry, is excited to announce an opportunity for eager and motivated individuals to join our Call Centre Learnership program. This unique learnership will take place at our state-of-the-art Call Centre offices located in Constantia Park, Roodepoort. Successful candidates will engage in both practical on-the-job training and academic classes as part of the program. By the end of the learnership, participants will not only achieve an NQF qualification but will also gain invaluable experience working in a world-class Call Centre environment.
We are particularly interested in applicants from the West Rand and surrounding areas, although this is not a strict requirement. Clover is committed to inclusivity and encourages persons with disabilities to apply for this opportunity.
Requirements:
- Completed Grade 12 or equivalent NQF4 qualification.
- Must have completed Grade 12 / Matric within the past five years (2019 – 2023).
- Achieved an average of 60% or higher in English and Maths or Maths Literacy.
- Proficient in computer literacy (Advanced level).
- Currently unemployed.
- Must not have previously participated in a learnership program.
Competencies:
- Proactive and action-oriented approach.
- Integrity and consistency in behavior.
- Commitment to maintaining high standards.
- Strong interpersonal skills.
- High levels of commitment and motivation.
- Collaborating harmoniously with individuals to accomplish shared objectives is a valuable skill.
- Strong customer orientation.
- Effective communication skills.
- Capability to apply numerical principles accurately.
Duties and Responsibilities:
As a learner in the Customer Service Centre, your main responsibility will be to provide exceptional customer service. Your tasks will include:
- Handling Customer Interactions:
- Manage both inbound and outbound interactions efficiently.
- Resolve customer queries and complaints by liaising with relevant stakeholders.
- Order Management:
- Capture and confirm customer orders accurately and promptly, following the daily call list.
- Inform customers if their accounts are on hold.
- Confirm customer orders in line with standard operational procedures.
- Communicate with relevant stakeholders regarding any issues with orders.
- Product Sales:
- Promote and sell Clover and Principal products as per the customer’s needs.
- Offer new or additional products, highlighting their features and any special offers.
- Team Collaboration:
- Assist team members in achieving team results.
- Share responsibility to ensure tasks are completed effectively.
- Uphold team values and support each other.
- Participate actively in team meetings.
- Take responsibility for visual management of information.
About the Program:
This learnership is a fantastic opportunity for individuals who are passionate about customer service and eager to develop their skills in a professional environment. Clover is dedicated to nurturing new talent and providing a supportive and dynamic learning experience. You will be part of a group that truly appreciates teamwork, creativity, an outstanding results. This environment will allow you to contribute your skills and ideas, working together with colleagues to achieve great things. Collaboration, innovation, and a commitment to excellence are the cornerstones of this team.. Throughout the program, you will be guided and mentored by experienced professionals who will help you grow both personally and professionally.
Why Join Clover?
Joining the Clover team means becoming part of a legacy of quality and innovation. As a participant in our learnership program, you will gain:
- Practical experience in a high-performing Call Centre.
- An NQF qualification that will enhance your career prospects.
- Exposure to a professional work environment with real-world challenges.
- The chance to be part of a company that values its employees and encourages continuous improvement.
Application Process:
If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply before the closing date on July 16, 2024. Please ensure your application includes all necessary documents and information to be considered for the learnership program.
Equal Opportunity Employer:
Clover is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We warmly welcome applications from people of diverse backgrounds, including those with special needs or limitations. Embracing varied perspectives and experiences strengthens our community, and we are committed to creating an inclusive environment where all can contribute and thrive.
Don’t miss this chance to kickstart your career with Clover. Apply now and be part of a team that is dedicated to delivering excellence in customer service!
Explore more Clover Opportunities
Clover is hiring merchandisers! If you missed previous opportunities, now is your chance to join our dynamic team.
APPLY HERE: CLOVER CALL CENTRE LEARNERSHIP
