Unemployed graduates in South Africa are invited to apply for the City of Johannesburg’s 2025 Internship Programme. This is a great opportunity to develop your skills while contributing positively to the community.
About the Internship
- Closing Date: 18 December 2024
- Location: Johannesburg, Gauteng, South Africa
Remuneration
The City of Johannesburg is committed to supporting your journey with the following monthly stipends:
- R9,960.45 for graduates who have completed a qualification (minimum of 360 credits).
- R3,500.00 for students currently enrolled in an academic programme.
Minimum Requirements
- Educational Qualifications:
- A Grade 12/Matric certificate.
- A diploma in business administration, public administration, or municipal administration, or NQF Level 6 in these fields, is required.
- Residency:
- Applicants must reside in the City of Johannesburg.
Key Responsibilities
As an Intake and Registry Intern, you will play a vital role in ensuring the efficient operation of the Office of the Ombudsman. Your primary duties will include:
- Customer Complaint Management:
- Log and resolve customer complaints and queries within set timelines.
- Maintain accurate records to ensure transparency and accountability.
- Compliance:
- Adhere to the Protection of Personal Information Act (POPIA) and records management standards.
- Safeguard the confidentiality of sensitive information.
- Intake Processing:
- Oversee the full intake process, from logging complaints to managing customer expectations.
- Present complaints at weekly assessment meetings, ensuring a seamless resolution process.
Skills and Competencies
- Familiarity with the Microsoft Office Suite and other relevant software applications.
- Strong verbal and written communication abilities.
- A commitment to delivering exceptional service, in line with Batho Pele principles.
How to Apply
Interested candidates should submit their applications online through the official City of Joburg Careers Portal or the City’s website at www.joburg.org.za.
Required Documents:
Ensure your application includes:
- Certified copies of your qualifications.
- A certified copy of your ID.
- A comprehensive and updated CV.
Enquiries
If you have any questions or need further information, feel free to contact Mthunzi Kunene at (011) 288 2800.
Important Information
- Misrepresentation or failure to disclose essential information will lead to immediate disqualification.
Why Join the City of Johannesburg?
This internship program offers you the chance to gain hands-on experience, develop professional connections, and make a positive impact in your community. As an intern in the Office of the Ombudsman, you’ll collaborate with experienced professionals, learn vital administrative skills, and join a team dedicated to transparency, accountability, and exceptional service.
