The City of Johannesburg invites unemployed graduates to apply for the 2024/2025 Call Centre Internship Programme. Enhance your skills while supporting a thriving city.
Application Deadline: 04 September 2024
Location: Johannesburg, South Africa
Duration: 18-month contract
About the Internship
The City of Johannesburg, specifically within its Group Finance Department, is seeking passionate, driven, and suitably qualified graduates for the Revenue Call Centre Internship. This program is structured to provide real-world experience and comprehensive training over an 18-month period. As an intern, you will play a pivotal role in ensuring that residents and businesses of Johannesburg receive the highest standard of customer service when it comes to revenue-related inquiries.
Position Overview: Revenue Call Centre Internship
Primary Function:
As a Revenue Call Centre Intern, your primary responsibility will be to provide top-notch customer service via telephone and written communication. You will be at the forefront of addressing and resolving account queries, using all available resources to deliver first-contact resolution whenever possible. In cases where immediate resolution isn’t achievable, you will be responsible for logging and escalating these issues to the appropriate departments for further action. The goal is to meet or exceed the performance targets set by the Revenue and Customer Relationship Management (R & CRM) department while fulfilling the needs of the City’s customers.
Key Responsibilities:
- Efficient Query Handling: You will apply established operational procedures to log all revenue-related queries related to services offered by the City of Johannesburg. This involves using your analytical skills to identify the nature of each query and resolving it on the spot if possible. Queries requiring additional investigation will be directed to the appropriate back-end departments.
- Data Management: You’ll be responsible for maintaining accurate and up-to-date electronic records of all interactions and transactions. This includes logging customer queries, resolutions, and any follow-up actions required.
- Performance Management: You will align your work with the City of Johannesburg’s Performance Management Policy, ensuring that your contributions are in line with the city’s goals and expectations.
- Customer and Stakeholder Relations: Building and maintaining strong relationships with RSSC customers, peers, and other internal stakeholders will be crucial to your success. Effective communication and collaboration will help you ensure that the correct focus and support are provided at all times.
- Resource Utilization: You’ll be expected to use the city’s operational assets and resources efficiently, always adhering to the legislative frameworks, policies, and procedures that govern the City of Johannesburg.
What You’ll Need to Succeed:
Minimum Requirements:
- Educational Qualification: A Grade 12/Matric certificate is required for this internship.
- Residency: Applicants must reside in Johannesburg.
Skills and Competencies:
- Computer Literacy: Proficiency in Microsoft Office Applications is essential.
- Problem-Solving Abilities: You should be able to analyze situations effectively and come up with solutions.
- Time Management: The ability to manage your time efficiently is critical in a fast-paced call centre environment.
- Communication Skills: Strong verbal and written communication skills are a must, along with excellent listening abilities.
- Interpersonal Skills: You’ll need to demonstrate the ability to work well with others, both customers and colleagues.
- Billing Knowledge: A basic understanding of billing concepts and functions will be advantageous.
- Pressure Handling: The ability to perform under pressure is essential, especially when dealing with multiple queries simultaneously.
- Mathematical Skills: You should be able to interpret mathematical information accurately, which is often required when dealing with billing queries.
Why You Should Apply:
The City of Johannesburg’s Call Centre Internship is more than just a job; it’s an opportunity to make a difference in the lives of the city’s residents while building a solid foundation for your own career. This internship will provide you with invaluable experience, enhance your professional skills, and offer insight into the inner workings of local government. By the end of the 18-month period, you’ll be well-equipped with the knowledge and experience needed to advance in the field of customer service, call centre operations, or municipal finance.
How to Apply:
Be sure to submit your application by the closing date, 04 September 2024.
This is your chance to contribute to the City of Johannesburg while gaining the experience you need to succeed in your professional journey.
APPLY HERE FOR CALL CENTRE INTERNSHIP
