CIPC Call Centre Agent Jobs in Pretoria – X9 Positions Available for Customer Service Roles

CIPC is hiring 9 Call Centre Agents in Pretoria. Join the crucial team in delivering excellent customer support in company registration and intellectual property services.
The successful candidates will be expected to handle customer interactions efficiently, provide expert advice, and contribute to enhancing CIPC’s overall service quality. If you’re passionate about customer service and are looking for a long-term role with opportunities to grow, this position could be an ideal fit for you.
Job Purpose:
As a Call Centre Agent, the heart of your responsibilities will be receiving incoming calls from customers and providing clear, accurate, and helpful information about CIPC’s products and services. This will include advice and guidance on processes, procedures, and requirements associated with company registration, protection of intellectual property, and the very complex regulatory environment. You would work directly with the customers and help them solve their inquiries or requests for service in a manner of first-call resolution whenever possible.
Key Performance Areas:
Your day-to-day tasks will involve the following core responsibilities:
- Respond to Customer Calls: The successful candidate will be the first line of contact with CIPC’s customers requiring information, assistance, and guidance in respect of services provided. This entrant’s core responsibilities include ensuring calls of this nature are received timely and processed with professionalism yet in a warm manner at all times.
- Provide Information and Support: In that regard, you will be called upon to provide customers with detailed information regarding different products, services, and processes by CIPC, such as company registration, applying for trademarks, or compliance with regulatory matters, making customers feel well informed and supported in the process.
- Resolve Customer Queries: You will be expected to resolve customer issues/queries and ensure that they are resolved on the first call. You will be responsible for ensuring proper guidance to customers in completing forms and requirements.
- Log Correct Data: All interactions shall be logged correctly into the system. You will be responsible for ensuring all the calls are documented accurately, as well as customer feedback, for further processing to contribute towards the improvement of the service delivery and continuous improvement of the standards that are upheld by CIPC.
- Contribute to performance improvement: you will play a key role in helping to sustain and improve the quality of service that CIPC delivers. This will be by identifying potential areas of improvement for internal feedback loops and supporting a culture of continuous improvement.
Requirements:
To be considered for this position, applicants must meet the following requirements:
Education & Qualifications:
- Essential: A three-year qualification such as a Diploma, National Diploma, or Degree in Call or Contact Centre Management, Communications, Marketing Management, or Business Management.
- Desirable: A formal Call Centre certification would be an added advantage, as it would demonstrate additional expertise in managing customer interactions.
Work Experience:
- Essential: A minimum of 1 to 2 years of experience working in a Call Centre environment. This experience should include handling inbound calls, assisting customers, and resolving queries effectively.
Skills and Abilities:
- Strong communication skills, both written and verbal.
- A customer-first attitude, ensuring that customers receive the best service possible.
- Attention to detail and a high level of accuracy in data recording.
- A team player who can collaborate with others to improve the overall customer experience.
Additional Information:
- Background Verification: Applicants will undergo background verification checks, including a criminal record check. Candidates holding foreign qualifications must have them evaluated by the South African Qualifications Authority (SAQA).
- Employment Equity: CIPC is an equal-opportunity, affirmative action employer, with preference given to candidates who will enhance the representivity of the organization in line with its approved employment equity plan.
- Unsuccessful Applications: If you have not heard from CIPC within two months of the closing date, please consider your application unsuccessful.
- How to Apply: Interested applicants should apply online via the CIPC recruitment portal (https://cipc.mcidirecthire.com/default/External/CurrentOpportunities) or visit the CIPC website at www.cipc.co.za for more details. Please note that faxed, emailed, posted, or hand-delivered applications will not be accepted.
Important Notes:
- Location: The successful candidates will be based in Pretoria, so applicants should be prepared to work from this location.
- Salary: Compensation for the role is market-related and will be discussed with the successful candidates during the interview process.
- Contract Duration: The position is offered on a fixed-term contract for a duration of five years, providing job security and a structured work environment.
This opportunity offers a special position in contributing towards becoming a government department which plays the core role of governing intellectual properties and business sectors within South Africa. CIPC seeks applicants eager to help the public move around the law regarding business and intellectual property law. It would, therefore be a great chance for those passionate about customer care to contribute toward South Africa’s growth and development business environment.
If you meet the requirements and are looking for a new challenge in customer service, apply today to join the CIPC team!
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