If you’re someone with strong communication skills, a passion for helping others, and experience in customer service or call centres, the Midvaal Local Municipality is hiring six Call Centre Agents for a fixed-term government contract running until 30 September 2028. This is a fantastic chance for motivated individuals who want to gain or expand public sector experience while earning a competitive annual salary of R151,420.20 — especially if you live within the Midvaal municipal area.
Whether you’re early in your career or looking to return to a structured office environment, this opportunity offers long-term stability, shift flexibility, and the chance to serve your community directly.
Job Overview
Job Title: Call Centre Agent (6 Positions)
Location: Meyerton, South Africa (Midvaal Local Municipality)
Annual Salary: R151,420.20 (excluding benefits)
Shifts:
- Day Shift: 06:00 to 14:00
- Afternoon Shift: 14:00 to 22:00
Who Should Apply
This role is best suited for individuals who can communicate clearly, work under pressure, and manage call volumes professionally.
Minimum Requirements:
- Grade 12 (Matric)
- Call Centre Support, Contact Centre, or Business Process Support Certificate
- Fully bilingual in Afrikaans and English
- Knowledge of IsiZulu or Sesotho is a strong advantage
- Computer literate and comfortable with call centre systems
- Friendly, motivated, and able to handle pressurised environments
- Strong attention to detail and administrative skills
- Knowledge of the Midvaal municipal area is beneficial
- 2 years of experience in a call centre or similar customer-facing environment preferred
Key Responsibilities
- Answer and log incoming calls and service complaints
- Dispatch issues to relevant departments and provide customer feedback
- Enhance the customer service experience through polite, professional communication
- Meet service delivery goals and turnaround times set by the municipality
- Perform additional administrative tasks as requested by management
- Maintain compliance with the Midvaal Service Charter
Benefits of the Role
- Secure fixed-term employment through September 2028
- Gain experience in a structured government environment
- Build valuable customer service and municipal experience
How to Apply
Closing Date: 19 August 2025 at 12:00 noon
Application Process:
- Prepare your application, including:
- Updated CV
- Certified copies of qualifications (including Matric and call centre certificate)
- SAQA equivalency letter for foreign qualifications
- Proof of address (if available)
- Submit your application via the official website:
www.midvaal.gov.za - For assistance, contact Human Resources at:
- 016 360-7435
- 016 360-7432
- 016 360-7557
- 016 360-7569
Additional Notes
- Travel reimbursement may be considered for interviews if the distance exceeds 400km (job levels 1–4).
- All shortlisted candidates will undergo background checks, including qualification and criminal record verification.
- Incomplete, unclear, or illegible applications will be disqualified.
- The municipality adheres to POPIA and will not disclose personal information without consent.
- Midvaal Local Municipality reserves the right not to make an appointment.
If you’re ready to grow your career in a structured, service-oriented environment — and want to contribute directly to how local government serves its people — this call centre role is an excellent opportunity.
Apply now to take the next step in your professional journey with Midvaal Local Municipality
