Auto Pedigree is hiring a Call Centre Agent in Kempton Park. If you have strong communication skills, patience, and a desire to help customers, join our target-driven team today.
Closing Date: 2024/07/23
Location: Spartan, Kempton Park, Gauteng, South Africa
What You’ll Do:
As a Call Centre Agent at Auto Pedigree, your mission is to understand and respond to customer needs, aligning their requirements with our exceptional service offerings. Your role is pivotal in driving business growth, retaining our loyal customer base, and scaling our reach to new customers. Achieving this will involve converting leads into satisfied customers and fostering strong relationships with both internal and external stakeholders.
Key Responsibilities:
- Sales Management: Oversee daily, weekly, and monthly sales activities, ensuring alignment with our sales targets.
- Vehicle Expertise: Develop a thorough understanding of our vehicle lineup, including their features, capabilities, and benefits, to effectively communicate with customers.
- Business Development: Implement strategies to grow our customer base and reach monthly sales targets.
- Customer Retention: Create and execute plans to retain and expand relationships with existing customers.
- Mobile Displays: Assist in setting up mobile displays to attract potential customers.
- Test Drives: Facilitate test drives, ensuring all necessary documentation and licenses are collected.
- Customer Service: Manage customer expectations and ensure high-quality service delivery.
- Sales Targets: Commit to achieving sales goals by leveraging your skills and exploring new business opportunities.
- Problem Resolution: Identify and address priority issues, providing effective solutions while maintaining composure.
- Customer Interaction: Handle face-to-face interactions, informing clients about finance procedures, responding to needs, soliciting feedback, and following up on inquiries.
- Brand Promotion: Enhance customer interest in Auto Pedigree’s offerings and promote brand awareness through excellent service.
Qualifications and Experience:
- Education: Grade 12/Matric.
- Advantageous Qualifications: NCA qualification.
- Driver’s License: Valid Code 8 license.
- Computer Skills: Basic proficiency in Excel and Outlook.
- Experience: At least 2 years of customer service and sales experience with a proven track record.
- Industry Knowledge: Relevant industry experience and an understanding of retail compliance are advantageous.
- Language Skills: Knowledge of the region’s most spoken languages is a plus.
- Product Knowledge: Familiarity with Auto Pedigree’s products and services is desirable.
Additional Information:
- Work Schedule: The role requires working weekends and shifts, with extensive travel (up to 3 weeks per month).
Skills and Personal Attributes:
- Entrepreneurial Spirit: Showcasing initiative and a flair for identifying new business opportunities.
- Communication: Excellent telephonic and face-to-face communication skills, with the ability to negotiate and influence effectively.
- Market Insight: A strong understanding of market trends and customer behavior.
- Self-Motivation: Highly self-motivated with strong priority-setting and time management skills.
- Customer Focus: Ability to cater to diverse customer needs and exhibit empathy and patience.
- Problem Solving: Demonstrated problem-solving abilities and a proactive approach to challenges.
- Time Management: Excellent time management skills, with a sense of urgency and commitment to deadlines.
- Presentation: Neat, presentable, and professional demeanor.
- Networking: Strong networking skills to build and maintain business relationships.
- Numeracy: Good numerical skills to interpret basic customer information.
- Adaptability: Ability to adapt to changing environments and handle unexpected demands.
- Telephone Etiquette: Sound knowledge of telephone etiquette.
- Attention to Detail: Keen attention to detail in all aspects of the role.
At Auto Pedigree, we value dedication, enthusiasm, and a genuine passion for delivering outstanding customer service. If you are ready to take on a challenging and rewarding role as a Call Centre Agent, we invite you to apply and become a part of our dynamic team. Your journey towards a fulfilling career in the car retail sales industry starts here.
APPLY HERE FOR CALL CENTRE AGENT
