We are looking for a dedicated and enthusiastic Floor Assistant to join our vibrant team in Gezina, Pretoria. This role is perfect for someone who loves interacting with customers, has an eye for detail, and enjoys keeping things organized and running smoothly.
About the Role
As a Floor Assistant, you will be the face of our store, playing a crucial role in ensuring our customers have a memorable shopping experience. You will assist customers on the floor, maintain the store’s appearance, and support the overall operations of the retail environment. This is a hands-on role that requires a proactive attitude, excellent communication skills, and a genuine passion for delivering outstanding service.
Key Responsibilities
Customer Assistance
- Greet and Assist Customers: Welcome customers with a warm smile and provide friendly, professional assistance throughout their shopping journey.
- Product Knowledge: Be the go-to person for product information, helping customers make informed purchasing decisions by sharing insights and recommendations.
- Problem-Solving: Address customer inquiries and resolve any issues promptly and efficiently, ensuring a positive shopping experience.
Sales Support
- Drive Sales: Collaborate with the sales team to achieve store targets and contribute to the overall success of the business.
- Visual Merchandising: Assist in setting up eye-catching product displays that attract customers and highlight our best offerings.
- Store Presentation: Keep the sales floor organized, clean, and fully stocked to create an inviting shopping environment.
Inventory Management
- Stock Handling: Help with receiving, unpacking, and organizing inventory to ensure products are readily available for customers.
- Stock Checks: Conduct regular stock checks and report any discrepancies to management to maintain accurate inventory records.
- Pricing and Labeling: Ensure all products are correctly priced and labeled, making it easy for customers to shop with confidence.
Store Maintenance
- Cleanliness and Order: Maintain the overall tidiness of the store, including shelves, counters, and displays, to create a pleasant shopping atmosphere.
- Health and Safety: Adhere to health and safety standards, ensuring the store environment is safe for both customers and staff.
Requirements
- Experience: 2–4 years of experience in a retail or customer service environment.
- Education: A Matric/Grade 12 (NSC) qualification is required.
- Skills:
- Strong attention to detail.
- Exceptional customer service skills.
- Basic computer literacy.
- Attributes:
- A proactive and positive attitude.
- The ability to work well in a team.
- A passion for retail and helping customers.
Why Join Us?
- Growth Opportunities: This role offers the chance to develop your skills and grow within a supportive and dynamic team.
- Customer-Centric Environment: Be part of a company that values its customers and strives to deliver exceptional service every day.
- Vibrant Workplace: Work in a lively and engaging retail environment where no two days are the same.
How to Apply
If you’re ready to take on this exciting challenge and meet the requirements, we’d love to hear from you! Please submit your application, including a detailed CV and certified copies of your qualifications, by 7 January 2025.
Reference Number: G0225
Join Our Team and Make a Difference
As a Floor Assistant, you’ll play a vital role in creating a welcoming and enjoyable shopping experience for our customers. If you’re passionate about retail, love working with people, and have a keen eye for detail, this is the perfect opportunity for you.
For any inquiries, please contact our HR department at the provided contact details.
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